Managed Services

Zema Global helps it's users achieve significant savings in monitoring and IT support.

Manage

BEST IN CLASS MANAGED SERVICES

Zema Global’s Managed Services is a comprehensive service for those clients who have a client-hosted Zema Enterprise deployment but want to leverage Zema Enterprise's technical expertise in running and maintaining that environment. Our professional support staff can provide a range of monitoring and technical services so that your organization gets maximum value from your Zema Enterprise installation.

We would be happy to discuss your requirements and assist with determining how you can best achieve a well-managed data management operation.

Data monitoring and troubleshooting

Zema Global’s Data Monitoring service monitors and validates data that is imported into the Zema Global platforms. Each data feed is evaluated according to a well-developed set of business and technical rules. Zema Global platforms assess the completeness, timeliness, and accuracy of all information stored in Zema Global’s data library. Zema Global platforms also troubleshoots potential data collection problems as they arise and takes action where appropriate.

Application monitoring and troubleshooting

Zema Global ensures maximum uptime of each component of the Zema platforms. Zema Global will review application logs, check for application uptime, investigate data processor issues, and troubleshoot any other identified error.

Curve monitoring and troubleshooting

Zema Global’s Curve Monitoring services include monitoring and confirming successful builds of a client’s curves according to scheduled build times. Zema Global’s technical staff is trained to troubleshoot and debug data collection, data cataloging, curve scheduling, profile logic, and data transformation errors. Curve monitoring is only available for clients licensed with Zema Curve Manager

Database monitoring and troubleshooting

Zema Global makes sure that the database environment is stable, optimized, and well-suited to its specific purpose. Zema Global breaks down tasks into scheduled and regular duties, including applying scripts, monitoring performance, creating indexes and partitions, and performing other related tasks.

DISASTER RECOVERY

Protect your organization from critical data loss

This service includes providing “best practices” and relevant consultation on implementing a Zema Global Disaster Recovery environment including:

Participation in Disaster Recovery test simulation scenarios
Regular monitoring
Providing a point of contact and support for Disaster Recovery environment in the event a disaster recovery is required
We can create your Business Continuity Plan

Let's talk about our consulting services

Talk about your needs with a Zema Global specialist now.